Responsive and Efficient Emergency Service

Our goal is to offer superior property management support, especially after hours when traditional office support is unavailable. Whether it’s for our members, tenants, landlords, or occupants, our team provides real-time assistance, swiftly addressing any emergency that may arise.

Expertise in Real Estate and Strata Management

Navigating the complexities of the Real Estate and Strata Management industry, especially during emergencies, requires not only a skilled response but also a thorough understanding of industry-specific regulations, including OH&S and Strata legislation. Our team, equipped with the necessary qualifications and experience, is adept at handling these challenges efficiently.

Availability During Weekends and Public Holidays

Understanding that common property maintenance issues won’t wait for a convenient time, we ensure our availability extends beyond regular working hours, including weekends and public holidays.

Rapid Response and Communication

Upon receiving an emergency call, our sophisticated call centre technology ensures quick response and effective communication. Our strategically located personnel across the state are immediately notified, ensuring we make contact with the person reporting the incident without delay.

Detailed Reporting and Assurance

Expect to receive same-day incident reports complete with colour photos and videos, providing a comprehensive and transparent account of the situation. Our commitment to quality is underscored by our 30 years of experience in the real estate and strata industries and our status as a fully licensed building practitioner. This commitment is further solidified by our ISO: 9001 Quality Assurance accreditation.

Proactive Maintenance and Advanced Technology

In addition to handling emergencies, VBMS focuses on identifying and resolving recurring maintenance issues. By tracking service works and liaising with Owners Corporation managers, we aim to prevent future problems, thus reducing unnecessary call-outs and associated costs. Our use of cutting-edge technology and equipment ensures that we can efficiently diagnose and address a wide range of maintenance challenges.

At VBMS, we are not just a service provider; we are your partner in ensuring the safety, functionality, and well-being of your property at all times.

Customised Care

Understanding that each property is unique, we provide customised care tailored specifically to meet the individual needs of your property. Our rapid response service is designed for efficiency, ensuring that emergency situations are handled swiftly and effectively. The backbone of our operations is our expert team of professionals, each skilled in various aspects of property maintenance and ready to deliver the highest standard of service.

ISO: 9001 Quality Assurance accreditation

We take pride in our ISO: 9001 Quality Assurance accreditation, a testament to our unwavering commitment to quality in every task we undertake. Our approach is proactive; we don’t just address issues as they arise, but actively work to identify and resolve recurring maintenance challenges, saving you both time and money in the long run.

Real Estate and Strata Management

Our deep understanding of real estate and strata management translates into tailored solutions perfectly aligned with the specific requirements of your property. With VBMS, you can expect a service experience that is not only seamless and hassle-free but also integrates smoothly into your daily operations, enhancing the value and efficiency of your property management strategy.

At VBMS, we’re not just maintaining buildings; we’re enhancing lifestyles and supporting thriving communities. Trust us to bring the Valeo Construction legacy of excellence to every aspect of your facility’s management.